Currently, we have a delay in our orders and the delivery time can take up to 10-20 days.
When can I expect my order?
The average delivery time is 7-14 days. Due to the covid-19 crisis, the delivery time may be slightly longer than normal.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it sometimes happens that an order is delayed in the delivery process.
Have you not received anything 3 days after the expected delivery time? Please contact us by email!
You can reach us 24/7 at: firstname.lastname@example.org
What are the shipping costs?
The shipping costs of the order are for our own account and are therefore FREE unless stated otherwise.
I am not satisfied with my order, can I return it?
Yes. You can return any order to us within 14 if the product is faulty. Please contact us via email@example.com and bear in mind that processing the refund could take up to 182 days.
Where can I find my Track and Trace code?
On the "track your order" page you can enter your email address to track your package.
My Track and Trace does not provide any information, how is this possible?
The Track and Trace information is available from the moment your package has arrived at the mail-order company. Keep in mind that there may be some delay.