Shipping & Returns

Here we answer the most commonly asked questions about when to expect your order such as when you can expect your order, how long the processing time usually takes and much more.

When can I expect my order?

The average delivery time is 7-14 days. Due to the covid-19 crisis, the delivery time may be slightly longer than normal.

Currently we have a delay in our orders and the delivery time can take up to 10-20 days.


The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it sometimes happens that an order is delayed in the delivery process.

Have you not received anything 3 days after the expected delivery time? Please contact us by email!

You can reach us 24/7 at: info@wizwack.com



What are the shipping costs?

The shipping costs of the order are for your own account and are therefore FREE for all VIP members but varies on the item being bought.


I am not satisfied with my order, can I return it?


Yes. You can return any order to us within 14 if product is faulty. Please contact us via info@wizwack.com and bear in mind that processing the refund could take up to 182 days.


Where can I find my Track and Trace code?


On the "track your order" page you can enter your email address to track your package.


My tracking number does not provide any information, how is this possible?


The Track and Trace information is available from the moment your package has arrived at the mail order company. Keep in mind that there may be some delay.


If we have not answered your question, please Contact Us.

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